We are committed to achieve total customer satisfaction by…
Consistently serve customer, while always carrying out testing as per stated methods;
Consistently meet and exceed all expectations of customers about quality of test results;
Providing valuable feedback on service and related issues to the customers;
Implementing a management system for achieving quality goals;
Ensuring that all laboratory personnel concerned with testing activities familiarize themselves with the quality documentation and implement them in their work;
Committed to comply with requirements of ISO/IEC 17025:2005 and continual improvement in quality management systems.
To reduce customer complaints by 50% per annum.
To achieve over 95% on-time completion of jobs.
To increase the customer satisfaction above 80%.
To Improve & update the knowledge and analytical skills by imparting training to the Lab staff. The training period is minimum 30 man-days/year for newly appointed staff member and minimum 10 man T days/years for existing staff member.