About Avante
Avante is located in Seattle, WA, with an in-office culture requiring 4 days per week on-site. We're on a mission to transform how self-funded employers manage their benefits and HR operations. Our AI-powered SaaS platform helps employers shift from reactive firefighting to strategic planning, while providing employees with the guidance they need to truly understand and maximize their benefits.
Employee benefits represent the second-largest expense for most businesses, yet the landscape is fragmented, complex, and difficult to navigate. Avante unifies fragmented benefits data and provides AI-driven insights that help employers control costs while delivering an exceptional employee experience.
The Role: Build Something Foundational
We're looking for a versatile Customer Experience & Operations Manager to join our team at a pivotal moment in our growth. This is a high-impact, cross-functional role where you'll wear multiple hats, from leading customer onboarding and supporting long-term success to improving internal processes that enable us to scale. You’ll have the opportunity to shape not only how we implement and support our platform, but also how we define and evolve our CX function as a whole. You’ll gain exposure to all aspects of an early stage business, including implementation, support, operations, and product development, all while helping to shape the foundation of our customer experience function.
You may have heard the term "unicorn" used to refer to someone in a startup because they do some of everything - this is a unicorn role. If you’re someone who enjoys variety, thrives in collaborative environments, and is eager to grow alongside a fast-moving team, we’d love to hear from you.
What You'll Do
Customer Implementation & Success
Internal Operations & Process Improvement
What We're Looking For
Nice to Have
Interview Process
Our Company Values
At Avante, our culture is defined by four core values:
Beat Yesterday : We're relentlessly committed to improvement, challenging ourselves to exceed our previous best and redefine what's possible. Every day is a fresh opportunity to innovate, grow, and push boundaries.
Embrace Type 2 Fun : We acknowledge that startup life is challenging, but deeply rewarding. We approach difficult moments with resilience, positivity, and empathy for our teammates, finding meaning and even joy in the climb.
Act Like an Owner : We take initiative beyond job descriptions, solving problems rather than just pointing them out. We navigate ambiguity by focusing on broader business goals and hold ourselves accountable with kindness and candor. Our commitment extends beyond shipping code—we own outcomes.
Stay Hungry, Stay Curious : We reject "that's how it's always been done" thinking in favor of radical innovation. We approach our mission with humility and endless curiosity, believing we can create meaningful impact. We ask the questions others are only thinking.
If you're excited about solving meaningful problems in a fast-paced environment where your work directly impacts customers' lives, we'd love to hear from you!
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