Location: Alpharetta, GA
Department: Customer Success
Reports to: SVP of Operations
Travel: 50%+
About ChronicCareIQChronicCareIQ is a pioneering healthcare technology company dedicated to transforming patient care through innovative solutions. We specialize in equipping care delivery organizations and health systems with advanced care management tools that enhance patient care, improve outcomes, and optimize operations. As a SaaS platform, ChronicCareIQ enables proactive, compliant engagement for patients—particularly those with chronic or complex medical needs. Our mission is simple but powerful: to relieve suffering by enabling the best care possible, at the right time, with the right information. At ChronicCareIQ, we’re not just selling software—we’re enabling clinicians to deliver better care, reduce burnout, and focus on what matters most: the patient.
Position OverviewWe’re looking for a Customer Success Manager (CSM) to join our growing team, and serve as a trusted advisor to our customers. In this role, you'll own the post-implementation relationship—guiding customers through best practices, driving product adoption, monitoring success metrics, and ensuring our platform delivers measurable clinical and business value. You’ll work directly with care teams, clinical leaders, and operational stakeholders to align platform usage with strategic goals and patient outcomes. This is a proactive, relationship-driven role focused on Retention, Customer Satisfaction, Product Utilization & Adoption, and Long-Term Customer Success. This role includes 50%+ travel for onsite customer visits.
What You’ll DoCustomer Relationship Management
Adoption & Value Realization
Retention, Renewal & Expansion
Customer Advocacy & Feedback
Required
Preferred
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