Customer Success Manager Job at Vibe.co, New York, NY

eXhwdXlHNkR4cXZ0dzBmM05qSDJNcU5lL2c9PQ==
  • Vibe.co
  • New York, NY

Job Description

Vibe is building the Google Ads of Streaming, making TV advertising accessible to Small and Medium Businesses (SMBs) across the U.S.

Our mission is to become the infrastructural backbone of the streaming advertising industry by creating a more efficient & transparent marketplace than the current standard.

Founded in 2022 by two repeat entrepreneurs and adtech veterans, (ex-YCombinator) & (Doctolib Founder - $6B valuation e-health scaleup), Vibe has already achieved:

  • 2,000+ clients onboarded
  • $47M revenue in 2024
  • 1B+ ad impressions on TV

In 2025, we’re targeting $100M revenue. Our ultimate goal is to help 1,000,000 businesses advertise on TV.

Your mission

As a Customer Success Manager, you’ll be instrumental in driving customer retention, reducing churn, and uncovering upsell opportunities within a focused portfolio of medium to large clients. You’ll offer strategic guidance through health monitoring, campaign management, and technical support—while championing the voice of the customer through initiatives like G2 reviews and case studies. Your work will directly shape a customer-centric culture, streamline operations, and contribute to revenue growth through high-impact engagement.

What you will do:

  • Build strong, proactive relationships with clients through regular, value-driven touchpoints that drive platform adoption and highlight key features.
  • Support self-service customers across the full lifecycle—from campaign setup to optimization—with tailored guidance and best practices.
  • Develop and implement personalized engagement routines (manual and semi-automated), adapting to customer type (mid-market vs. enterprise).
  • Provide thoughtful, actionable feedback to the Product team to improve automation and overall user experience.
  • Champion a customer-first mindset across the company, promoting ongoing learning, adaptation, and operational excellence.

The tools we use :

Planhat, Intercom, Customer.io , Looker, BigQuery…

We’d love to work with you if:

  • You bring 2+ years of experience managing mid-market or enterprise accounts with a strong track record of driving customer success. AdTech experience is a plus!
  • You have a solid grasp of CRM tools, customer data analytics, and scalable process improvements.
  • You’re a strong communicator with the ability to influence and build trust across all levels of an organization.
  • You collaborate effectively across teams and departments to achieve shared goals.
  • You think strategically, take initiative, and are always looking for ways to improve how things are done.

Job Tags

Similar Jobs

Datagrid AI

Customer Success Manager Job at Datagrid AI

 ...Job Title: Customer Success Manager Location: SF / Bay Area About Datagrid Datagrid is the AI Agent that gets work done for...  ...Health, dental, and vision benefits Flexible PTO and remote work options Equal Opportunity Employer Datagrid is... 

Turning Stone Enterprises

Facilities Manager Job at Turning Stone Enterprises

 ...Join Our Team as a Facilities Manager Elevate the Casino Experience! As the Facilities Manager, youll lead the charge in keeping our...  ...like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio... 

Avery Dennison

Environmental Health and Safety(EHS) Manager Job at Avery Dennison

 ...Advocate ~ Paid vacation and Paid holidays Job Description Avery Dennison is seeking an Environmental, Health and Safety (EHS) Manager to join the Reflective Business at our Painesville, OH Building 7 site within Avery Dennison. In this role, you will... 

Banner Health

Patient Transporter Job at Banner Health

**Primary City/State:**Tucson, Arizona**Department Name:**Patient Transport**Work Shift:**Varied**Job Category:**Clinical SupportFind your path in health care. We want to change the lives of those in our care - and the people who choose to take on this challenge... 

Global Elite Group

Airport Security Assistant Program Manager Job at Global Elite Group

 ...Assistant Program Manager - Global Elite Group San Diego International Airport- San Diego, CA Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence. Our unarmed security officers are in the forefront...