Customer Success Manager - Remote Job at Get It - Professional Services, Baltimore, MD

eWh4aHkyK0t3NjdxeGs3MU9UeitNcVJjK2c9PQ==
  • Get It - Professional Services
  • Baltimore, MD

Job Description

Are you passionate about helping customers succeed while working with innovative technology solutions? We're seeking a dedicated and proactive Customer Success Manager to build strong client relationships, drive product adoption, and ensure the best outcomes for our customers.

About the Role
As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most value from our solutions. You'll work closely with enterprise clients to drive adoption, maintain satisfaction, and act as their trusted advisor. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and loves collaborating across teams, this could be the perfect opportunity for you!

Your Responsibilities
Account Management: Proactively manage client relationships to ensure renewals, facilitate expansion opportunities, and maintain strong customer references.
Driving Product Adoption: Help customers fully integrate and utilize the solution, ensuring they achieve measurable business value.
Building Expertise: Develop a deep understanding of the product, network architecture, and customer use cases to act as a knowledgeable advisor.
Ensuring Customer Satisfaction: Serve as the primary point of contact for customer satisfaction, managing risks and resolving escalations effectively.
Customer Advocacy: Gather customer feedback and share insights to drive improvements in product capabilities.
Onboarding Support: Assist customers with deployment planning, recommend best practices, and manage risks to accelerate value realization.
What We're Looking For
Experience:

10+ years of experience working with enterprise software solutions (experience with startups is a plus).
5+ years in customer success roles, preferably in cybersecurity, managing large enterprise customers.
Skills & Expertise:

Strong problem-solving skills with a proactive, self-motivated attitude.
Solid understanding of network architecture and technical concepts.
Salesforce experience is a bonus.
Domain expertise in cybersecurity is highly desirable.
Education:

A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
What You'll Love About This Role
You'll have the opportunity to truly make an impact by helping customers maximize the value of a cutting-edge solution.
You'll collaborate with talented, cross-functional teams, including development and product experts across time zones.
You'll be empowered to solve complex problems and build lasting customer relationships.
Why Join Us?
We believe in creating an inclusive and diverse work environment that empowers individuals to thrive. We're proud to be an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Employment Type: Full-Time
Salary: $ 114,000.00 Per Year

Job Tags

Full time,

Similar Jobs

Barclay Friends

RNAC/Registered Nurse Assessment Coordinator Job at Barclay Friends

 .... We are seeking a passionate Registered Nurse Assessment Coordinator to join our team....  ...skilled nursing unit of 64 beds: Maintains a working knowledge of MDS requirements and RAI...  ...designated.~Has the option to work from home 1 day a week.Qualifications:Graduate... 

Pandora

Counter Manager- Macys Wheaton Job at Pandora

 ...goals. You will expertly manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macys standards. Your ability to motivate and develop your team through focused sales coaching and brand standards training will be instrumental... 

Amazon.com Services LLC

Mech & Robotics Technician (MRT), ELP1 - RME Job at Amazon.com Services LLC

 ...DESCRIPTION As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing...  ...Maintain a positive working relationship across all of the Amazon Operations facility Track and store department inventory... 

Allen Brothers 1893

Butcher Job at Allen Brothers 1893

 ...guidelines About you: High school diploma or equivalent 1-3 months experience Working knowledge of OSHA, HCCAP compliant food safety standards. Understanding of meat types, cuts, and preparation methods required. Ability to use knives, scales, and... 

City of Branson

Legal Assistant Job at City of Branson

The City of Branson is looking for a Legal Assistant. In this role, you'lltakeon a variety of tasks that are crucial to our legal processes. From drafting legal documents and conducting research to assisting in trial preparation and managing case files, you will get to ...