Location: Hybrid – Preferably based in Salt Lake City, Utah (Lehi HQ)
Team: Customer Success
Reports to: CEO
About LuminousLuminous is the operating system for modern eCommerce brands. We help merchants unify inventory, orders, and operations across Shopify, Amazon, retail, and wholesale—giving operators real-time clarity and control over their business. We’re backed by top-tier investors and scaling quickly.
The RoleWe’re hiring a Director of Customer Success to lead and elevate how we support our growing customer base. This is a unique opportunity for someone with 2–5 years of experience in eCommerce operations or backend eCom systems who’s ready to step into leadership. You’ll own strategic accounts, build out CS processes , and help level up our growing team of CSMs , all while working directly with the CEO.
We’re looking for someone who’s either operated inside a brand (managing inventory, fulfillment, or backend workflows) or supported eCom teams through tools like NetSuite, ShipStation, Brightpearl, or Cin7—and now wants to help merchants succeed at scale through a powerful SaaS platform.
If you’ve been looking for a ground-floor role with real ownership and a clear path to VP of Customer Success , this is it.
What You’ll DoYou’ve lived the backend chaos of eCommerce—and now you’re ready to lead others out of it. Let’s build the future of operations together.
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