Director of Customer Success Job at Luminous, Salt Lake City, UT

eUIxa3lXaUt4YWpvd0U3ME56bitNSzVaL3c9PQ==
  • Luminous
  • Salt Lake City, UT

Job Description

Location: Hybrid – Preferably based in Salt Lake City, Utah (Lehi HQ)

Team: Customer Success

Reports to: CEO

About Luminous

Luminous is the operating system for modern eCommerce brands. We help merchants unify inventory, orders, and operations across Shopify, Amazon, retail, and wholesale—giving operators real-time clarity and control over their business. We’re backed by top-tier investors and scaling quickly.

The Role

We’re hiring a Director of Customer Success to lead and elevate how we support our growing customer base. This is a unique opportunity for someone with 2–5 years of experience in eCommerce operations or backend eCom systems who’s ready to step into leadership. You’ll own strategic accounts, build out CS processes , and help level up our growing team of CSMs , all while working directly with the CEO.

We’re looking for someone who’s either operated inside a brand (managing inventory, fulfillment, or backend workflows) or supported eCom teams through tools like NetSuite, ShipStation, Brightpearl, or Cin7—and now wants to help merchants succeed at scale through a powerful SaaS platform.

If you’ve been looking for a ground-floor role with real ownership and a clear path to VP of Customer Success , this is it.

What You’ll Do

  • Manage a portfolio of high-impact eCommerce accounts and ensure long-term success, retention, and expansion
  • Build and refine internal processes, playbooks, and systems to scale Customer Success efficiently
  • Develop the customer lifecycle framework—from onboarding to renewal and expansion
  • Coach and support CSMs (current and future), helping to raise the bar on performance and customer outcomes
  • Collaborate closely with the CEO and leadership team to shape Customer Success strategy and goals
  • Partner cross-functionally with Sales, Product, and Support to improve customer experience and drive growth
  • Represent the voice of the customer internally and help prioritize customer feedback

You Might Be a Fit If You:

  • Have 2–5 years of experience in one or more of the following:
  • eCommerce operations (e.g. inventory, fulfillment, supply chain, systems), or
  • Working with backend eCommerce platforms (ERPs, WMSs, OMSs like NetSuite, Cin7, Brightpearl, etc.)
  • Have experience in Customer Success, Account Management, or merchant-facing roles
  • Understand how the eCom tech stack connects across platforms like Shopify, Amazon, 3PLs, and wholesale
  • Are highly organized, proactive, and love building scalable systems from scratch
  • Enjoy mentoring others and want to grow into a formal leadership position
  • Are based in Salt Lake City or nearby , open to a hybrid work environment in Lehi , or are exceptionally qualified and remote-ready

Why Join Luminous?

  • Join a high-growth SaaS company solving real operational challenges for modern merchants
  • Work directly with the CEO on strategy, process, and long-term growth initiatives
  • Own high-value relationships and help shape the entire Customer Success motion
  • Clear path to VP of Customer Success as the company scales
  • Competitive salary, equity, and benefits
  • Collaborative hybrid culture with HQ in Lehi, Utah

You’ve lived the backend chaos of eCommerce—and now you’re ready to lead others out of it. Let’s build the future of operations together.

Job Tags

Remote job,

Similar Jobs

ETS Dental

Pediatric Dentist Job at ETS Dental

 ...This is a great opportunity for a pediatric dentist to join a very successful multi-doctor private pediatric dental practice in the Cleveland suburbs. This is a fast growing, highly sought-after practice. Unique opportunity to elevate your career to join an office that... 

Yale New Haven Health

Certified Nursing Assistant- Patient Care Associate- Adult Inpatient Job at Yale New Haven Health

 ...Services Manager and the direction of the Clinical Nurse, performs specific duties that support patient care...  ...A minimum of a high school diploma or GED; and CNA or other educational equivalent, i.e. Medical Assistant, Phlebotomy Technician, Student Nurse who has completed... 

PLP Company

Mobile Mechanic Job at PLP Company

 ...Must have a valid drivers license, a CDL license is preferred. Must have a good...  ...~ Must be willing to workdays, nights, weekends, and occasional travel. ~10hr+ workdays...  ...Strong work ethic. Desire to learn and be trained. Ability to learn through on-the-job training... 

Desert Valley Hospice and Palliative Care

Hospice Certified Nursing Assistant (CNA) Job at Desert Valley Hospice and Palliative Care

 ...Click this link to apply: POSITION TITLE: Hospice CNA REPORTS TO: Director of Nursing JOB SUMMARY: The Hospice Aide is responsible for...  ...and his/her family. DUTIES AND RESPONSIBILITIES: Assist patient with personal hygiene, elimination, nutritional... 

Forrest Solutions

Hospitality Associate Job at Forrest Solutions

 ...Forrest Solutions is urgently seeking a Hospitality Associate for a temporary assignment to work onsite with a prestigious, global Law Firm located in Downtown Los Angeles. This role involves maintaining high standards in kitchen and pantry organization, managing catering...