JOB DESCRIPTION
Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.
ESSENTIAL FUNCTIONS:
* Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation.
* Enter new customer information into the system with precision.
* Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor.
* Maintain detailed records of important callers and pertinent information.
* Take messages as necessary.
* Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.
REQUIRED SKILLS AND EXPERIENCE
* 4 + years of experience in dispatching
* Experience in maintenance / service industry
NICE TO HAVE SKILLS AND EXPERIENCE
* Experience in the construction industry
Benefits and Compensation
$22-24/hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
...Drive Service Excellence: Lead High-Performing Team! Due to an upcoming retirement, we are looking for a Service Department Leader... ...practices to enhance efficiency and consistency across the team. Manage department operations effectively within budget constraints....
...We are seeking a detail-oriented and experienced Firestopping Inspector with a minimum of 2+ years of experience and relevant certifications in Life Safety/Firestop inspections to join our client's team in the Moon Twp area. Responsibilities: Firestop Inspections...
...health center. Strong leadership, management, and communication skills. Knowledge of CQI initiatives and quality benchmarks like HEDIS, UDS, and PCMH. Proficiency with Electronic Health Records (EHR). Commitment to serving underserved communities. Offer:...
**Position Overview**PNC's Marketing organization is on a journey to redefine what great... ...Functions to Include:- Act as the lead brand consult for creative execution across lines of... ...as a point of contact with product and digital teams to coordinate strategy and...
...Location: Atlanta, Georgia Type: Full-time Categories Operations Operations - Administrative Support Operations - Sports Information Sector Collegiate Sports The Director of Sports Operations reports directly to the SIAC Commissioner and will...