JOB DESCRIPTION
Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.
ESSENTIAL FUNCTIONS:
* Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation.
* Enter new customer information into the system with precision.
* Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor.
* Maintain detailed records of important callers and pertinent information.
* Take messages as necessary.
* Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.
REQUIRED SKILLS AND EXPERIENCE
* 4 + years of experience in dispatching
* Experience in maintenance / service industry
NICE TO HAVE SKILLS AND EXPERIENCE
* Experience in the construction industry
Benefits and Compensation
$22-24/hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an...
...team as a night shift, full-time, Neonatal intensive Care Unit (NICU) Registered Nurse in Amarillo, TX. Why Join Us? Thrive... ...diploma. Graduate of accredited School of Nursing Current RN License American Heart Association or American Red Cross Basic...
...We are looking for a proactive and results-driven Digital Marketing Specialist to join our team. The ideal candidate will be responsible for planning, executing, and optimizing digital marketing campaigns across various channels to drive engagement, leads, and conversions...
...Sound like you? We're looking for Recruiters to join us in rewriting the playbook on... ...what it means to dominate the healthcare staffing game. About Us: Triage Staffing isn... ...-octane, award-winning medical staffing agency riding a wave of growth. We are headquartered...
...Conducting in-depth keyword research to uncover opportunities for boosting organic traffic. Optimizing website content to improve search engine rankings for targeted keywords and phrases. Performing technical SEO audits and implementing changes to enhance site...