Location: All locations for full time CSR roles
Department: LPG, Outpatient Rehab, and Outpatient Registration offices
Work Type: Full Time
Shift: Shifts vary depending on location
Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour
Medical Office Customer Service Representative
Full-Time | Patient-Facing | Across Southwest Florida
At Lee Health, its all about you your compassion, your voice, your individuality. We believe every team member brings something special, and we celebrate that. When you join us, youll be seen, supported, and empowered to make a real difference every day.
Were hiring Customer Service Representatives (CSRs) to work face-to-face with patients in our busy outpatient offices. If youre empathetic, a strong communicator, and energized by fast-paced environments , youll thrive here.
No healthcare experience? No problem. If you love helping others and know how to provide excellent service, well give you the training to succeed.
Welcome patients with warmth and kindness
Guide them through check-in, check-out, and scheduling
Update records accurately and assist with general inquiries
Be the first impression of compassionate careand often, the reason they feel seen and supported
We have full-time openings at Lee Physician Group practices in:
Fort Myers Cape Coral Naples Bonita Springs Estero
Full-time only , Monday through Friday
Available shifts between 6:30 AM 7:00 PM
Most offices follow a consistent 5-day, 8-hour schedule
Weekly schedules provided in advance
Pay Range: $15.64 $18.75/hour
Full Benefits Package: Medical, Dental, Vision
401(k) Match up to 5%
Paid Time Off & Wellness Perks
Tuition Reimbursement (after 90 days)
Training Provided + Career Growth Opportunities
Communicate clearly and kindly
Have a high level of empathy and patience
Love face-to-face interaction and being on the move
Thrive in fast-paced, high-volume environments
Want to start a long-term career in healthcare helping others
Submit an up-to-date resume with job dates
Answer all pre-screening questions
Be prepared for a video interview via WebEx
Dress professionallyyour first impression matters!
Were one of Southwest Floridas most respected healthcare systemsand we know our success starts with valuing YOU . At Lee Health, youre more than your job title. We see your heart. We support your growth. We celebrate your unique impact.
Apply now to start your career at Lee Healthwhere youre valued for being YOU.
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Fort Myers
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