Job Description

Status: Full-Time, Non-Exempt
Pay: $22.00/hour
Schedule: Tuesday–Saturday

• Tuesday: 10:30 a.m. – 7:00 p.m.

• Wednesday–Saturday: 8:00 a.m. – 4:30 p.m.

Job Summary:   The Housing Navigator supports individuals within the Mercy House shelter system by conducting ongoing needs assessments, developing housing plans, making referrals, and advocating for clients to achieve long-term housing stability. This position includes creating individualized service plans, coordinating with external partners, and applying trauma-informed care and harm reduction strategies. Responsibilities also include managing a caseload, maintaining accurate documentation, providing crisis intervention, and delivering housing-related support services.

Benefits Offered :

• 100% employer-paid medical insurance (base tier)

• Voluntary dental and vision coverage

• Paid Time Off (PTO)

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• 403(b) retirement plan with up to 3% employer match

• Paid on-the-job training and orientation

• Mileage reimbursement

• Employee referral program

• Opportunities for professional growth and advancement

Essential Duties and Responsibilities

Client Services

• Manage a caseload of 22–30 clients, meeting with them as needed or assigned

• Complete navigation assessments within 7 days of shelter entry and enter data into CES for prioritization

• Assist clients in obtaining vital documents (e.g., ID, birth certificate, proof of income, Social Security benefits)

• Provide referrals, crisis intervention, and support for securing permanent housing

• Conduct comprehensive assessments and develop Individual Service Plans with measurable goals

• Guide clients through all service phases: assessment, planning, engagement, and implementation

• Connect clients to employment assistance, public benefits, healthcare, and other community resources

• Apply trauma-informed care, harm reduction, and motivational interviewing techniques

• Support clients in developing coping skills and building self-sufficiency

• Deliver strengths-based case management focused on sustainable housing outcomes

• Conduct crisis and risk assessments with supervisor and team input

• Facilitate warm handoffs to housing providers for continuity of care

• Collaborate with landlords, housing authorities, case managers, and outreach partners

• Attend voucher briefings, case matching meetings, and support CES participation

• Assist with housing searches, applications, reasonable accommodations, and move-in logistics

• Maintain timely, accurate documentation in HMIS and other approved systems

Team Collaboration

• Collaborate with staff and volunteers to support the Mercy House mission and values

• Participate in staff meetings and help plan shelter programming and resident activities

• Work effectively in a fast-paced, team-oriented environment, demonstrating adaptability, empathy, and professionalism

Administrative Duties

• Maintain up-to-date documentation including case notes, assessments, and housing plans

• Support data collection and comply with internal and external reporting requirements

• Develop familiarity with mental health and substance use treatment models

• Use agency-approved software tools and respond to communications promptly

• Manage time and tasks independently while remaining responsive to team needs

• Perform other duties as assigned

Knowledge and Skills

• Understanding of confidentiality laws and ethical standards related to case management

• Strong documentation and record-keeping skills

• Familiarity with housing systems, benefits enrollment, and the coordinated entry process

• Ability to establish rapport and maintain professional boundaries with diverse populations

Requirements

Education and Experience

• Bachelor's degree in Human Services or a related field preferred

• Minimum of 1 year of experience working with individuals experiencing homelessness and/or mental health challenges

• Candidates without a degree but with at least 2 years of direct experience working with long-term homeless, low-income, or diverse populations are encouraged to apply

• Understanding of mental health and recovery support systems is essential

• High tolerance and compassion for individuals with urgent and complex needs

General Qualifications

• Ability to work effectively with individuals from diverse backgrounds

• Strong organizational and time-management skills with the ability to prioritize effectively

• Crisis intervention skills and the ability to remain calm under pressure

• Excellent verbal and written communication skills

• Ability to maintain a safe, respectful, and professional work environment

• Strong interpersonal skills and the ability to build collaborative relationships

Physical Requirements

• Ability to lift up to 50 pounds

• Ability to sit and work at a computer for extended periods

• Reliable transportation required

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