HSG - 07 Director of Patient Experience Job at Health Staffing Group, Remote

enhwbHoyK0x6cW5vdzByL01UN3pQYUJiL2c9PQ==
  • Health Staffing Group
  • Remote

Job Description

Job Title: Director of Patient Experience

Reports To: Chief Operating Officer (COO) or Chief Experience Officer (CXO)

Job Type: Full-Time

Industry: Healthcare / Hospital & Health Systems

About the Role:

We are seeking a passionate and service-driven Director of Patient Experience to lead initiatives that enhance the overall satisfaction, comfort, and engagement of our patients and their families. This role will be responsible for shaping and executing strategies that promote a culture of empathy, communication, and responsiveness across the organization.

Key Responsibilities:

  • Design and implement patient experience strategies that align with organizational goals.
  • Lead service excellence initiatives, patient feedback programs, and improvement efforts.
  • Analyze patient satisfaction and HCAHPS data to identify trends and areas for improvement.
  • Collaborate with department leaders and clinical teams to improve service delivery.
  • Develop training programs for staff on communication, empathy, and patient engagement.
  • Serve as a liaison between patients, families, and care teams to address concerns and resolve issues.
  • Promote a patient-centered culture and support initiatives that drive loyalty and trust.
  • Monitor benchmarks and implement best practices to exceed service standards.

Qualifications:

  • Bachelor's degree in Healthcare Administration, Nursing, Communications, or related field (Master's preferred).
  • 5 7 years of progressive experience in patient experience, service excellence, or customer service leadership in healthcare.
  • Strong understanding of HCAHPS and other patient satisfaction metrics.
  • Proven ability to lead organizational change and foster a culture of service.
  • Excellent interpersonal, communication, and leadership skills.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Full benefits package including health, dental, vision, and retirement.
  • A collaborative and patient-centered culture.
  • Opportunities for leadership development and advancement.
  • The chance to make a direct impact on the patient journey and organizational success.

Thank you,

Kay Raguindin

Division Manager

Health Staffing Group

(954) 998 7664 (Direct Line)

Mon Thurs 9am-6pm EST

Fridays 9am-1pm EST

Job Tags

Full time,

Similar Jobs

US Foods, Inc.

Diesel Mechanic Technician Job at US Foods, Inc.

Our Intermediate Fleet Mechanics earn $28.86 an hour!! Schedule: Sunday- Thursday - 10 PM until 6 AM or finish with potential O/TWe help you make it! US FOODS(r) is one of the largest food distributors with a culture and history of promotion from within, excellent training...

Daeryun Law Firm LLC.

Attorney Job at Daeryun Law Firm LLC.

Job Announcement: Attorney Location: One World Trade Center, New York, NY (scheduled to open in July/August) Employment Type: Full-Time, in-person Application Deadline: 23 rd May, 2025 (Friday) About Daeryun Law Firm LLC Founded in 2018, Daeryun Law ...

Epsilon

Vice President Business Development, FSI Job at Epsilon

 ...modified at any time. Additional Information When You Join Us, Well Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, weve provided marketers from the... 

The UPS Store Portola Valley

Full-Time Center Associate Job at The UPS Store Portola Valley

Join the UPS Store Portola Valley Team: Unleash Your Sales Superpowers! Are you ready to step into a world of dynamic sales and endless...  ...vibrant Sales Maestro to join our squad. Embrace the thrill of part-time or full-time action with a potential fast-track to a leadership... 

Domino's Franchise

Pulaski TN Closing Delivery DRIVERS START PAY $10 TO $14 Job at Domino's Franchise

 ...HAVE CLEAR EXPECTATION! all drivers will use Dominos GPS app...  ...tips. Mileage Tips paid every shiftBenefits - All team members...  ...What were looking for in our Delivery Drivers: Ability to maintain...  ...available from 9am to 6pm!~ NIGHT SHIFT 4PM TO 9PM ~ CLOSERS 5...