Job Description

.NO PHONE CALLS PLEASE. Looking for a Medical Receptionist (Pediatrics) for our very busy high volume pediatric office. We are a multi-physician Pediatric office, offering a fast-paced, positive work environment for a qualified receptionist to assist in the check-in/check-out process for our patients. These duties include appointment scheduling/confirmation, answering incoming calls, insurance verification, processing co-pays, filing/maintaining/scanning medical records, insurance claims electronic/paper submissions, and all related check out procedures (see below).

Experienced applicants should apply for immediate consideration. Will consider candidates with minimum experience on a case by case basis. Excellent benefits, incentives and competitive compensation.

No telephone calls, or walk-in appointment inquiries allowed under any circumstance.

Essential Functions of the Position:

• Must have reliable transportation and be punctual.
• Prepares e-chart prior to visit
• Prints encounter form, demographic verification form, other necessary forms per patient
• Verifies eligibility of insurance
• Ensures referral is present if needed

*Assist traffic at front window

• Manages sign in sheets
• Schedules appointments
• Takes messages
• Handles customer requests or needs
• Completes patient check in processes

• Distributes and collects new patient forms
• Verifies HIPAA and Privacy signatures are obtained
• Confirms photo ID is scanned into Medical Record
• Confirms insurance cards are scanned into Medical record and keyed correctly
• Obtains patient signature on all required forms
• Updates patient demographics as needed, including insurance and preferred pharmacy
• Updates work flow event to “check in”
• Records “no show” appointments in the system

• Assists patients and providers at the conclusion of the patient’s visit
• Obtains patient signature for record releases and other forms as necessary
• Reviews EHR tasks for each patient before they leave
• Schedules inside and outside appointments for consults
• Schedules follow up appointments
• Enters recalls as needed
• Requests referral if needed for upcoming visits and/or testing
• Updates work flow event to “check out”

• Processes charges
• Pulls charges from pending status and reviews for accuracy
• Creates ailments if an appropriate ailments doesn’t already exist
• Ensures modifiers are in place as appropriate
• Ensures the referral is attached to the visit via ailment or appointment
• Attaches the appropriate insurances to each charge
• Posts charges
• Collects and processes monies due
• Collects outstanding co-payment amounts
• Collects outstanding patient balance dues

Answers phones and assists callers

• Makes appointments
• Takes messages
• Handles customer requests or needs
• Assists vendors
• Directs calls to proper individual
• Completes the end of day processes
• Reviews unresolved encounters for the day
• Reviews and posts all pending charges for the department
• Forwards phones to answering service

Job Type: Full-time with Benefits

Schedule: Monday to Sunday 8:00 am to 5:00 pm

Qualifications

3 Years experience or equivalent Multi-tasking, flexibility, customer service, time management and attention to details.

PLEASE HAVE YOUR REFERENCES.

We are looking forward to hearing from you.

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