Job Description

Looking for a career where you can make a positive impact on your community, be a part of an extraordinary team while being rewarded for your individual talents, and grow with an organization who is growing rapidly every year? Great Meadow FCU is looking for talented new teammates who are looking to add value to our organization and are as driven as we are about our community.

Here is what we are looking for in our Member Service Representative position:

Member Service Representative’s serve as the GMFCU’s vital front-line task group responsible for constructing a welcoming environment and establishing an exceptional environment for all our members. Key job functions include, but are not limited to, leading and growing GMFCU through the addition of new members and the deepening of existing member relationships using open-ended questions and relationship building. Attaining member centric growth goals. Efficiently and competently responding to member’s inquiries. The ability to thoroughly and accurately conducted transactional and operational responsibilities by learning all aspects of branch operations. Become proficient in credit union regulations, policies, and procedures.

MINIMUM QUALIFICATIONS & EDUCATION

The ideal candidate for this position will have the following:

• A high school diploma
• Prior experience working in a customer service, a minimum of 1 - 2 years
• Prior sales experience with individual and team sales goals, minimum 1 - 2 years
• Six months of cash handling experience
• Experience with Microsoft Office applications (Word, Excel, Outlook, Access).
• Be adaptable and learns on the fly as well as relentless, versatile and active learner.
• Uses logic and protocol to solve problems with effective and innovative solutions. Will be resilient and will own the solution and the problem.
• Provide excellent at honest analysis and understand that it is okay to fail forward. 

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