Job Description

Position Overview

As a Remote Customer Service Representative, you’ll be the friendly and knowledgeable voice of Frosty Jacks. You'll handle inquiries, resolve product issues, and ensure our customers have a positive and memorable experience. This role requires strong communication skills, a problem-solving mindset, and the ability to work independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media

• Resolve product or service issues promptly and professionally

• Assist with order tracking, returns, product information, and general inquiries

• Document interactions accurately in our customer support system

• Collaborate with internal departments (sales, shipping, QA) to ensure customer satisfaction

• Provide feedback to help improve our products, services, and processes

• Maintain a positive and professional attitude during all customer interactions

Requirements

• High school diploma or equivalent (college degree preferred)

• Excellent written and verbal communication skills

• Comfortable working independently in a remote environment

• Proficient in using customer service software, CRM systems, and Microsoft Office

• Strong organizational skills and attention to detail

• A passion for helping people and delivering great customer experiences

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