(REMOTE) Customer Service Representative For Frosty Jacks Job at Frosty Jacks, Pittsfield, PA

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  • Frosty Jacks
  • Pittsfield, PA

Job Description

Position Overview

As a Remote Customer Service Representative, you’ll be the friendly and knowledgeable voice of Frosty Jacks. You'll handle inquiries, resolve product issues, and ensure our customers have a positive and memorable experience. This role requires strong communication skills, a problem-solving mindset, and the ability to work independently in a remote environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, live chat, and social media

  • Resolve product or service issues promptly and professionally

  • Assist with order tracking, returns, product information, and general inquiries

  • Document interactions accurately in our customer support system

  • Collaborate with internal departments (sales, shipping, QA) to ensure customer satisfaction

  • Provide feedback to help improve our products, services, and processes

  • Maintain a positive and professional attitude during all customer interactions

Requirements

  • High school diploma or equivalent (college degree preferred)

  • Excellent written and verbal communication skills

  • Comfortable working independently in a remote environment

  • Proficient in using customer service software, CRM systems, and Microsoft Office

  • Strong organizational skills and attention to detail

  • A passion for helping people and delivering great customer experiences

Job Tags

Work at office, Remote work,

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