Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.
Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you’re building on our platform, supporting our customers, or shaping our story: You can just ship things.
To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel’s best ideas, innovations, and capabilities to those customers.
The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal.
The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users, and executives for your assigned accounts, working closely with them at all times to continually improve their teams’ Vercel experience and ROI.
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
The San Francisco, CA OTE pay range for this role is $130,000-179,000. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.
#LI-NB1
Jobicy JobID: 125318**Alternate Locations:** Work from Home**Work Arrangement:**Remote : Work at home employee**... ...Glance**We are excited to bring on an **Agent Maintenance Processor** to join the... ...) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...
...Bilingual Immigration Paralegal (Spanish Required) Location: Financial District, NYC (Onsite) About the Role: A highly regarded immigration boutique seeks a Spanish-speaking Immigration Paralegal to join its team. Youll support talented attorneys in business and...
Purpose of the position The purpose of this position is to ensure comprehensive safety management, including fire safety, product safety, and logistical support, while optimizing operational efficiency and maintaining compliance with regulations. This role aims to mitigate...
...We are looking for a Senior IT Systems Engineer who is responsible for designing, implementing, and managing the organization's IT infrastructure. This role involves overseeing the day-to-day operations of servers, networks, storage systems, and cloud services to ensure...
...Role at a Glance This is a mid-level position requiring 3+ years of experience in Localization and Mapping. As a Localization Engineer, you will be responsible for delivering world-class localization and mapping systems for Geckos inspection robots. You will be...