Senior Customer Success Manager Job at MAJIQ Inc., Washington DC

eXhSaXptV1B4NjN0eDAvMU1UMytNNlJlL3c9PQ==
  • MAJIQ Inc.
  • Washington DC

Job Description

Job Summary

At MAJIQ, we don’t just provide software—we deliver mission-critical solutions that optimize operations for the pulp and paper industry. As a Senior Customer Success Manager, you’ll serve as a strategic partner to our highest-potential clients, ensuring they fully leverage MAJIQ’s software solutions. You’ll be responsible for relationships with clients identified for their highest growth potential—helping them maximize their MAJIQ investment, align future strategies with our solutions, and expand usage to drive mutual growth.

Your deep expertise in supply chain, logistics, and manufacturing in the pulp and paper industry will allow you to understand customer needs, drive adoption, and align our solutions with their strategic goals. You’ll work closely with senior stakeholders to enhance operational efficiencies, identify growth opportunities, and ensure long-term value. In this role, you won’t just support customers—you’ll help shape their success while driving revenue expansion opportunities for MAJIQ.

Responsibilities

  • Own and manage MAJIQ’s 10-12 highest growth potential clients, driving strategic partnerships and long-term success.
  • Serve as a trusted advisor to senior executives in IT, supply chain, logistics, and manufacturing, aligning MAJIQ’s software solutions with their business objectives.
  • Lead key accounts through their post-sale journey—from onboarding and adoption to expansion and advocacy—focusing on operational efficiencies and measurable ROI.
  • Identify and drive software expansion opportunities, helping customers adopt new Elixir modules and solutions that improve their operations.
  • Analyze customer workflows and supply chain processes to proactively identify areas for optimization and ensure full utilization of MAJIQ’s software solutions.
  • Collaborate with customers to develop best practices for inventory management, production planning, and logistics execution, reinforcing their competitive advantage.
  • Work cross-functionally with Product, Engineering, and Support to champion customer needs, drive product enhancements, and troubleshoot complex operational challenges.
  • Conduct executive-level business reviews, providing strategic insights on system utilization, efficiency improvements, and industry trends.
  • Develop client growth strategies, proactively identifying and pursuing opportunities.
  • Advocate for clients internally, ensuring a seamless feedback loop between the client and MAJIQ’s internal teams.
  • Stay ahead of industry shifts and emerging pulp and paper manufacturing challenges to advise customers proactively.
  • Travel as needed for on-site strategy sessions with customers, fostering strong relationships and deep industry partnerships.

Qualifications

  • 10+ years of leadership experience in supply chain, logistics, or manufacturing within the pulp and paper industry.
  • Proven track record of managing executive-level customer relationships and driving operational improvements.
  • Background in account management, customer success, or a similar customer-facing role in a B2B enterprise software environment.
  • Strong strategic thinking, problem-solving, and business acumen.
  • Excellent communication and presentation skills, with the ability to engage at all levels of an organization.
  • Willingness to travel for onsite customer meetings.

Education

  • A bachelor's degree is strongly preferred.

Nice to have, but not required

  • Experience using MAJIQ’s Elixir software in a pulp and paper mill in North America.

FLSA Designation (US Only):

Exempt

Salary Range (US Only):

The estimated base salary range for this role in the United States is $90,000 - 120,000 annually. For compliance with local legislation and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors that are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Other Compensation (US Only):

This role will also be eligible for participation in the Company's profit-sharing bonus plan. Sales positions may also be eligible for the business commission plan. Plan details will be provided to you upon hire.

Benefits (US Only):

Full-time employees will also be eligible for enrollment in a wide range of benefits , including medical, dental, vision, basic life insurance, short/long long-term disability, and 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity, and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

Job Tags

Holiday work, Full time, Temporary work, Local area, Shift work,

Similar Jobs

SMC Global, a Special Materials Company

Dispatcher Job at SMC Global, a Special Materials Company

 ...Plating & Electronics, and Construction. ICC is hiring a Truck Dispatcher to work on-site in San Angelo, TX. The ideal candidate is...  ...maintenance to ensure safety and DOT compliance. Coordinate training of drivers. Qualifications: Minimum 2 years of experience... 

China Global Connections

Head of Secondary Humanities Job at China Global Connections

 ...differentiated instruction and diverse learning strategies Salary and benefitsMonthly salary of 29,000 to 35,000 RMB commensurate with experience and qualificationsMonthly accommodation allowance of 8,000 RMBMonthly leadership bonus is 3,500 RMBPaid summer and winter... 

RENU Windows

($75k - $150k OTE) Appointment Setter Job at RENU Windows

 ...Attention Appointment Setters: Join the Growing Sales Team at RENU Windows! Do you love talking to people, asking the right questions...  ...in door to door, cold calling, centers, appointment setting, or high-volume customer interaction Know your way around a... 

Vertex Hospitality Group

Director of Supply Chain (Food Industry) Job at Vertex Hospitality Group

 ...execute comprehensive supply chain strategies aligned with business goals and growth plans. Identify opportunities for cost savings, process improvements, and operational efficiencies within the supply chain. Vendor Management Establish and maintain relationships... 

Burnett Specialists Staffing | Recruiting

Construction Esitmator Job at Burnett Specialists Staffing | Recruiting

 ...communication with Construction Manager, project team, consultants/architect/engineers, subcontractors, adjacent community, trade unions, governmental agencies. Review all project documents, for completeness and accuracy. Develop bid scope for trade packages and...