Job Description

We’re looking for a driven and dedicated person to be the team lead over our lead management department. Our lead management team consists of two appointment setters currently. Your job will be to talk to leads, qualify & set appointments yourself. In addition to that, you will be managing the rest of the appointment setters on your team to ensure your team is hitting KPIs. You will be doing tasks such as CRM audits, performance evaluations, call reviews, activity tracking & more to ensure that the lead management department is running smoothly, every team member is as productive as possible, and no lead falls through the cracks. This position is open to applicants outside of the United States Responsibilities:

• Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met
• Set 2-3 qualified appointments per day
• Maintain an 80% contact rate on new leads for the entire lead management department
• Call reviews
• Train new lead managers
• Conduct CRM audits
• No leads falling through the cracks
• Ensure a 70% run rate on appointments set

• Excellent written and verbal communication skills
• Possesses a basic understanding of Microsoft Word, Excel, PowerPoint, and customer database systems
• Team lead or management experience

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